Frequently Asked Questions

Club FAQs

  1. Is the price all inclusive?

    If you are in Ontario the monthly $54 (two bottle) or $86 (four bottle) are ALL inclusive of taxes and shipping. If you are outside of Ontario there is a nominal shipping charge added to cover extra shipping costs. For outside of Ontario, these extra charges are listed.

  2. What is the term and are there any upfront costs?

    There is no set term and you may delay, pause or cancel your membership at any time. You are never committed to any length of time. Plus, there are never any upfront costs. You only pay as you go – shipment by shipment.

  3. Who chooses the wines for my shipment?

    The wines are chosen by our winemaker with our director of customer experience. We uphold our promise to send you the best and most exclusive wines we have to offer which include many wines that are created just for the wine club. We always do our best to ensure that all wines sent to you are not LCBO general list offerings.

  4. Can you remind me which package I signed up for?

    No problem, simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.

  5. What is “Connections Light” and can you move to “Connections”?

    “Connections Light Wine Club” has almost all the benefits of the “Connections Wine Club” but the wines are different and the shipments are less frequent with Connections Light (hence the “Light”). The (every-two-months) Connections Light Wine Club is considered the entry port for the (monthly) Connections Wine Club. It is easy to switch into Connections IF a spot is offered and easy to switch back to Connections Light if you wish.

  6. Can I switch membership types in Connections?

    You are able to switch between membership types (within “Connections” but not “Connections Light” as it only has one type) but please note that availability is limited. Once you are a “Connections” member, you may switch membership types.

  7. When will the next package be shipped?

    We ship Connections Wine Club packages monthly within the first two weeks of each month. The Connections Light packages are shipped six times per year and in the middle of each month. We try very hard to get your wine shipment to you long before the end of the month. Connections Light Wine Club is shipped in January, March, May, July, September and November.

  8. Can I customize my shipments?

    There is no customization available in Connections Light Wine Club. For the Connections Wine Club we do allow for some customization. White wines only, red wines only and dry wines only. We always strongly recommend taking the program offered as it will open up your wine tasting experience and allow you to discover “new loves”. It’s a great way to take a chance and see what is really out there.

  9. What if there is a wine shipped that I do not want?

    We always give you the option of exchanging any unopened (package not damaged in any way) and properly stored wines during your next visit to the winery for a wine of equal value.

  10. I will be away during my next shipment, what can I do?

    If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment. You may also pause your shipment for the month.

  11. Can I change the address my wine is shipped to?

    If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

  12. Can I add more wine to my package?

    Absolutely, anytime. Just log in to your account to order from or send us an email at

  13. What additional wines are available to me?

    As a Wine Club member you have access to more wines than anyone else. View the offerings online at (Wine Club Only wines are clearly noted and only available to members) or email for assistance.

  14. When will my credit card be charged?

    Credit cards will be processed on the cut-off date of approximately two weeks prior to each shipment.

  15. Can the courier leave my wine on my porch?

    The law states that we cannot. At no time can your wine be left unattended and unsigned for by someone 19 years or older.

  16. What are the other benefits of membership?

    There is a growing list of added benefits but the most popular ones are (1) classic wine pairings for free (for up to two people) when the Chef’s Creative Menu (lunch or dinner) is ordered in our restaurant – there is no limit to this benefit, (2) exclusive Wine Club parties and events (many complimentary) PLUS there is always preference given to and special prices extended for ALL property events.

  17. Does anything interfere with wine shipments?

    Due to the cold winter months we do not ship out of province during the months of January, February and March.

  18. I forgot my member number… How do I find it?

    Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

Store FAQs

  1. I am done shopping. What now?

    Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

  2. When will my items arrive?

    Upon receiving your order, we process within one to two business days for shipping. Delivery times are between 2 to 10 business days depending on your address.

  3. Can I track my shipment?

    When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

  4. Can the courier leave my wine on my porch?

    The law states that we cannot. At no time can your wine be left unattended and unsigned for by someone 19 years or older.

  5. Problem with your delivered products?

    If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will quickly and happily refund your money or exchange/replace the shipment. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the new shipment. Please contact us at should you ever experience any difficulties.

  6. Does anything interfere with wine shipments?

    Sometimes extremes in weather may prevent us from shipping an order. We generally delay a short time until the extreme has passed.